Refund policy

Return & Refund Policy

Effective Date: August 10, 2026

At BOOZIFY™, we are committed to providing premium beverages, personalized gifting solutions, and exceptional customer service. If there is an issue with your order, we will work with you to resolve it fairly and in accordance with the Consumer Act of the Philippines (Republic Act No. 7394) and other applicable laws.

This Return & Refund Policy explains when returns, replacements, refunds, and order cancellations may be accepted.

Eligibility for Returns, Replacements, or Refunds

You may be eligible for a return, replacement, or refund if:

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product was damaged during transit.

  • The product received is substantially different from what was ordered or advertised.

  • The product is expired or otherwise unfit for its intended purpose.

  • An item is missing from your order.

To help us investigate your concern promptly, please notify us as soon as reasonably possible, and within seven (7) calendar days from the date your order is delivered. 

Products Not Eligible for Return or Refund

For reasons relating to food safety, hygiene, product integrity, and the nature of personalized goods, we generally cannot accept returns or provide refunds for:

  • Alcoholic beverages with broken, opened, or tampered manufacturer seals, unless a verified manufacturing defect exists.

  • Personalized or customized products, including:

    • Laser engraving

    • Custom labels

    • Bottle painting

    • Calligraphy engraving

    • Personalized gift packaging

    • Custom gift sets

  • Products damaged due to misuse, improper storage, accidents, negligence, or normal wear after delivery.

  • Clearance, promotional, or final sale items identified as non-returnable.

  • Gift cards, digital products, or downloadable items.

Change of Mind

We do not accept returns, exchanges, or refunds for:

  • Change of mind.

  • Ordering the wrong product, bottle, size, quantity, or variant.

  • Event postponements or cancellations.

  • Duplicate orders placed by the customer.

Please review your order carefully before completing your purchase.

Personalized & Custom Orders

Personalized products are created exclusively for each customer.

Once the following have been approved:

  • Name

  • Date

  • Message

  • Logo

  • Artwork

  • Layout

  • Font selection

  • Design proof

your order immediately enters production.

Because personalized items cannot be resold, cancellations, refunds, or exchanges cannot be accepted once production has started unless the error was caused by BOOZIFY™.

Customers are responsible for reviewing and approving all spelling, names, dates, artwork, logos, and design proofs before production begins.

Minor variations in engraving placement, font appearance, artwork positioning, handcrafted finishing, or bottle characteristics that do not materially affect the quality or intended appearance of the finished product shall not be considered defects.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incomplete, incorrect, or appears to have been tampered with, please contact us within 48 hours of receiving your package.

Please provide:

  • Order number

  • Full name

  • Contact number

  • Brief description of the issue

Supporting Photos

Please submit clear photographs of:

  • The unopened shipping package

  • All sides of the shipping box or parcel

  • Courier waybill or shipping label

  • Protective packaging

  • Product packaging

  • The affected product(s)

  • Any visible damage

  • All items received

Unboxing Video

For claims involving damaged products, missing items, incorrect products, or suspected package tampering, customers are strongly encouraged to provide one continuous, unedited unboxing video showing:

  • The sealed package before opening

  • Opening of the package

  • Removal of all contents

  • The condition of each item upon opening

An unboxing video provides the most reliable evidence of the condition of the shipment upon delivery. While it is not always mandatory, insufficient supporting documentation may affect our ability to verify and approve certain claims.

Inspection & Claim Review

All claims are subject to inspection and verification by BOOZIFY™.

We may:

  • Request additional information or documentation.

  • Coordinate with the courier or shipping provider.

  • Conduct further investigation.

  • Decline claims that cannot reasonably be verified.

We aim to complete claim assessments within three (3) to seven (7) business days after receiving all required information, although more complex cases may require additional time.

Approval of a return request does not automatically guarantee a refund.

Return Conditions

If a return is approved, the product must:

  • Be returned in its original condition whenever reasonably possible.

  • Include the original packaging, accessories, promotional items, and gift packaging, where applicable.

  • Be securely packed to prevent further damage during return shipment.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

If the return results from:

  • BOOZIFY™ sending the wrong product;

  • A confirmed defective product;

  • Damage during transit; or

  • Any error attributable to BOOZIFY™,

we will arrange or reimburse reasonable return shipping costs where appropriate.

For all other approved returns, the customer may be responsible for return shipping and related handling costs where permitted by law.

Refunds

If a refund is approved, BOOZIFY™ may provide one of the following remedies, depending on the circumstances:

  • Full refund

  • Partial refund

  • Store credit

  • Replacement product

  • Re-performance of personalization services

Refunds will generally be issued using the original payment method whenever possible.

Approved refunds are typically processed within 7–15 business days, although actual processing times depend on banks, payment providers, and financial institutions.

Shipping charges are generally non-refundable unless the return resulted from our error or from a confirmed defective, damaged, or incorrectly supplied product.

Replacements

Where appropriate, BOOZIFY™ may provide:

  • Replacement bottle

  • Replacement gift packaging

  • Reproduction of personalization services

  • Replacement accessories

  • Replacement promotional items

Where appropriate, a replacement may be offered instead of a refund.

Order Cancellation

Orders may only be cancelled if:

  • Payment has not yet been confirmed (where applicable); and

  • Production of personalized items has not yet begun.

Once engraving, printing, bottle painting, calligraphy engraving, customization, gift assembly, or packaging has commenced, the order can no longer be cancelled.

Delivery & Shipping

Delivery dates are estimates only.

BOOZIFY™ is not responsible for delays caused by:

  • Courier operations

  • Weather conditions

  • Natural disasters

  • Government actions or restrictions

  • Customs inspections

  • Public holidays

  • Labor disruptions

  • Force majeure events

  • Incorrect shipping information provided by the customer

  • Failed delivery attempts

Such delays do not automatically qualify for refunds or order cancellations.

Lost Packages

If courier tracking indicates that an order has been delivered but the customer reports that it was not received, BOOZIFY™ may conduct an investigation with the courier before approving a replacement or refund.

Customers may be asked to provide additional information to assist with the investigation.

Refused Deliveries

If an order is refused, unclaimed, or returned because of:

  • Incorrect delivery information

  • Customer unavailability

  • Failure to provide required identification

  • Failure to satisfy legal age verification requirements

  • Refusal to pay applicable delivery charges

the customer may be responsible for return shipping fees, redelivery charges, storage fees, and other reasonable handling costs where permitted by law.

Alcohol Sales

BOOZIFY™ sells alcoholic beverages only to persons 18 years of age or older in accordance with Philippine law.

We reserve the right to request valid government-issued identification to verify age before completing a sale or delivery.

We may refuse or cancel an order if age verification cannot be completed or if doing so is necessary to comply with applicable laws.

Fraud Prevention

BOOZIFY™ reserves the right to refuse returns, refunds, replacements, cancellations, or other remedies where there is reasonable evidence of fraud, abuse of this policy, or intentional misuse of our services, without prejudice to any rights available under applicable law.

Compliance with Applicable Laws

BOOZIFY™ reserves the right to refuse, cancel, or modify any order where necessary to comply with applicable laws, regulations, licensing requirements, or lawful requests from government authorities.

Limitation of Liability

To the fullest extent permitted by applicable law, BOOZIFY™ shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the purchase or use of our products, except where liability cannot legally be excluded under Philippine law.

Nothing in this policy shall limit or exclude any consumer rights that cannot legally be waived.

Contact Us

If you have questions regarding returns, refunds, replacements, or your order, please contact us.

BOOZIFY™ Customer Support

Email: hello@shopboozify.ph

Website: https://www.shopboozify.ph/

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT+8)

Please include your Order Number in all correspondence to help us assist you more efficiently.

Consumer Rights

This Return & Refund Policy is intended to comply with the Consumer Act of the Philippines (Republic Act No. 7394) and other applicable laws and regulations.

Nothing in this policy shall be interpreted as limiting, excluding, or waiving any statutory rights available to consumers under Philippine law.

This version is polished for a premium e-commerce brand like BOOZIFY™, is suitable for Shopify, and incorporates stronger protections for your personalization services (laser engraving, bottle painting, calligraphy engraving, custom labels, and gift packaging) while remaining consumer-friendly and aligned with Philippine law. If you're also creating your legal pages, I recommend matching the style and terminology across your Privacy Policy, Terms of Service, Shipping Policy, and Age Verification Policy for a consistent legal experience.