Dispute Resolution Policy

Effective Date: August 10, 2026

At BOOZIFY™, we are committed to resolving customer concerns fairly, promptly, and transparently. This Dispute Resolution Policy outlines the process for addressing complaints, disagreements, or disputes arising from purchases, orders, services, transactions, or use of our website.

BOOZIFY™ is a brand owned and operated by HubAvenue Specialized Goods Trading Corporation.

Contact Us First

Before initiating any formal complaint or legal proceeding, customers are encouraged to contact BOOZIFY™ so we can review and attempt to resolve the concern directly.

You may contact us through:

Email: hello@shopboozify.ph
Mobile: 0917 133 4290
Landline: (02) 8658 3675

When submitting a concern, please provide, where applicable:

Full name
Order number or transaction reference
Contact information
Description of the concern
Relevant photographs, videos, receipts, screenshots, or supporting documents
Preferred resolution, if applicable

Providing complete information will help us review and respond to your concern efficiently.

Initial Review and Resolution

Upon receiving a complaint or dispute, BOOZIFY™ will review the information provided and may contact you for additional details or supporting documentation.

We will make reasonable efforts to acknowledge and address legitimate concerns within a reasonable period, taking into consideration the nature and complexity of the matter.

Possible resolutions may include, where appropriate:

Clarification or correction of an order
Replacement of an eligible product
Refund in accordance with our Return & Refund Policy
Re-performance or correction of an eligible service
Store credit, when mutually agreed upon
Another resolution agreed upon by both parties

Any return, replacement, cancellation, or refund remains subject to our applicable Return & Refund Policy, the nature of the transaction, and applicable Philippine laws.

Personalized and Customized Products

Due to the customized nature of personalized products and services, disputes involving engraving, custom labels, personalized packaging, glassware engraving or etching, hand-painted products, corporate branding, or other customized items will be assessed based on the final specifications and/or artwork approved by the customer.

Once a customer has approved a design, artwork, spelling, personalization detail, layout, or proof, BOOZIFY™ will generally not be responsible for errors contained in the approved material unless the finished product materially differs from the approved specifications due to an error attributable to BOOZIFY™.

This provision does not limit any rights or remedies available to consumers under applicable law.

Delivery and Courier Disputes

For orders delivered through third-party couriers, BOOZIFY™ will reasonably assist customers in investigating concerns involving loss, damage, delay, or delivery discrepancies.

Where delivery fees are paid directly to an independent courier, disputes concerning the courier's charges or services may also be subject to the courier's own terms and dispute procedures.

BOOZIFY™ will remain responsible for its obligations as a seller to the extent required by applicable law.

Payment Disputes and Chargebacks

If you believe that a payment was processed incorrectly or that there is an issue with a transaction, please contact BOOZIFY™ before initiating a chargeback whenever reasonably possible.

We may request supporting information to investigate the transaction.

In the event of a chargeback, payment dispute, or payment-provider investigation, BOOZIFY™ reserves the right to provide relevant transaction records, order confirmations, customer approvals, delivery records, communications, and other supporting documentation to the applicable bank, card issuer, payment processor, or financial institution.

Nothing in this section prevents a customer from exercising legitimate rights available through their bank, card issuer, payment provider, or applicable law.

Escalation of Unresolved Complaints

If a dispute cannot be resolved directly between the customer and BOOZIFY™, either party may pursue appropriate dispute-resolution procedures or remedies available under Philippine law.

Consumers may also seek assistance from the appropriate government agency, including the Department of Trade and Industry (DTI), when applicable.

Nothing in this Policy is intended to restrict or waive any statutory consumer rights or remedies.

Governing Law

This Dispute Resolution Policy and disputes arising from transactions with BOOZIFY™ shall be governed by the laws of the Republic of the Philippines, without prejudice to mandatory consumer protection laws and applicable rules on jurisdiction and venue.

Consumer Rights

Nothing in this Policy shall be interpreted as excluding, restricting, or modifying rights granted to consumers under the Consumer Act of the Philippines (Republic Act No. 7394), applicable Department of Trade and Industry regulations, or other applicable Philippine laws.

If any provision of this Policy conflicts with a mandatory provision of applicable law, the mandatory provision of law shall prevail.

Relationship With Other BOOZIFY™ Policies

This Dispute Resolution Policy should be read together with our:

Terms of Service
Return & Refund Policy
Shipping Policy
Privacy Policy
Legal Notice
Other applicable policies and terms published on our website

In the event of an inconsistency, applicable Philippine law shall prevail, followed by the policy or terms most specifically applicable to the transaction or dispute.

Changes to This Policy

BOOZIFY™ may update this Dispute Resolution Policy from time to time to reflect changes in our operations, services, or applicable legal requirements.

Any updated version will be posted on our website together with its revised effective date.

Contact Information

BOOZIFY™
A brand of HubAvenue Specialized Goods Trading Corporation

Showroom & Office:
126 Village East Avenue, Village East Executive Homes
Cainta, Rizal 1900, Philippines