Welcome to the BOOZIFY™ FAQ. Find answers about ordering, delivery, bottle personalization, gifting, corporate orders, payments, and more.
If you can't find what you're looking for, our team will be happy to assist you.
Ordering & Payment
How do I place an order?
You can shop directly through our website by selecting your preferred product, choosing any available personalization or gifting options, adding the item to your cart, and proceeding to checkout.
You can also message us through facebook, instagram and Whatsapp, and one of our Hub Assistant will assist you with your orders and inquiries.
For corporate, bulk, event, or special customization requirements, please contact our team for a quotation.
Do I need an account to place an order?
No. You may check out as a guest unless otherwise required for a particular service or promotion.
Creating an account, where available, can make it easier to view your order information and manage future purchases.
Are all products displayed on the website available?
Product availability is subject to current inventory.
While we make reasonable efforts to keep our website inventory updated, availability may change due to simultaneous online and offline orders, supplier availability, or inventory adjustments.
For urgent orders, personalized bottles, or specific brands, we recommend confirming availability with our team before placing your order.
Can I request a bottle or brand that isn't listed on your website?
Yes. If you're looking for a particular bottle, brand, size, vintage, or gift item that isn't currently listed, contact us and we'll check availability.
Special orders are subject to supplier availability, pricing, and applicable lead times.
What payment methods do you accept?
Available payment methods are displayed during checkout. We accept Bank Transfers, GCASH, Maya, E-wallets, Debit Card and Credit Cards (Visa and Master Cards only)
For manually processed, corporate, bulk, or special orders, additional payment arrangements may be provided in your quotation or order confirmation.
When will my order be processed?
Order processing begins once payment has been successfully received or verified, all required order information has been submitted, and, for personalized orders, final artwork has been approved.
Alcohol Purchases & Age Requirements
How old do I need to be to purchase alcoholic beverages?
Customers purchasing alcoholic beverages from BOOZIFY™ must be at least 18 years old.
By placing an order containing alcohol, you confirm that you meet the applicable legal age requirement.
Will I need to present identification?
BOOZIFY™ or our delivery partners may request a valid government-issued ID to verify the age of the purchaser or recipient.
Delivery may be refused if satisfactory age verification cannot be completed.
Can someone else receive my alcoholic beverage order?
Yes, provided the recipient is at least 18 years old and can provide valid identification if requested.
Shipping & Delivery
Do you deliver nationwide?
Yes. BOOZIFY™ delivers to serviceable locations throughout the Philippines through third-party courier partners.
Delivery availability, rates, and estimated transit times depend on your location and the courier's coverage.
How much is the delivery fee?
Shipping fees vary depending on:
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Delivery location
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Package dimensions and weight
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Number of items
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Courier
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Delivery service selected
Applicable shipping charges may be calculated during checkout or communicated before payment for manually processed orders.
How long does delivery take?
Typical delivery estimates after your order has been processed and handed over to the courier are:
Metro Manila: approximately 1–3 business days
Luzon: approximately 2–5 business days
Visayas: approximately 3–7 business days
Mindanao: approximately 4–10 business days
These are estimates only and may be affected by courier operations, destination, weather, holidays, and other circumstances beyond our control.
Do you offer same-day delivery?
Same-day or expedited delivery may be available for selected products and serviceable locations, subject to product availability, order confirmation, production requirements, courier availability, and applicable cut-off times.
Please contact us before placing an urgent order so we can confirm availability.
Can I schedule my delivery?
Scheduled delivery may be available depending on your location, product, and courier service.
Contact our team if you require delivery on a specific date.
Can I pick up my order?
Order pickup may be available by prior arrangement.
Please wait for confirmation from our team that your order is ready before proceeding to the pickup location.
How can I track my order?
When tracking is available, your tracking details will be provided after your order has been handed over to the courier.
Tracking information and subsequent delivery updates are provided by the courier.
Bottle Personalization & Engraving
What personalization services does BOOZIFY™ offer?
Depending on the bottle, product, and project requirements, our Personalization Studio may offer:
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Precision laser engraving
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Names and dates
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Personalized messages
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Company logos
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Custom artwork
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Handcrafted and calligraphy engraving
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Custom labels
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Personalized gift packaging
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Greeting cards and finishing details
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Other selected customization services
Availability varies depending on the product and personalization requirements.
Can any bottle be personalized?
Not necessarily.
Personalization suitability depends on factors such as the bottle's:
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Shape
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Material
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Surface coating
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Label placement
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Available engraving area
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Artwork requirements
Some bottles may not be suitable for certain personalization methods.
Our team may need to assess the bottle or artwork before confirming your order.
Can you engrave a company logo?
Yes. Company and custom logos may be engraved on suitable bottles.
For best results, customers should provide high-resolution or vector artwork.
Artwork recreation, cleanup, or vectorization may be subject to additional charges.
Can I engrave a handwritten message or signature?
Selected handwritten designs, signatures, and custom artwork may be accommodated depending on image quality, bottle suitability, and design complexity.
Our team will assess the artwork before confirming production.
Can I submit my own design?
Yes.
You may submit your own logo, artwork, handwriting, or design for assessment. BOOZIFY™ reserves the right to request a higher-quality file or recommend modifications where necessary to achieve an appropriate result.
Will I receive an artwork proof before engraving?
For personalized orders requiring artwork preparation, an artwork proof may be provided for approval before production.
Customers are responsible for reviewing names, dates, spelling, messages, logos, positioning, and other personalization details before approving the artwork.
Can I change the design after approving the artwork?
Once final artwork has been approved and production has started, changes may no longer be possible.
If production has not yet begun, we'll make reasonable efforts to accommodate requested changes. Additional artwork or production charges may apply.
Personalization Production Time
How long does bottle personalization take?
For customers within Metro Manila, selected standard personalization orders may be completed within approximately 2–3 hours from receipt of payment and final artwork approval.
This turnaround is subject to the selected bottle or brand being in stock, the type and shape of the bottle, personalization requirements, artwork readiness, production capacity, and the time the order is confirmed.
The 2–3 hour timeframe refers to estimated production time and does not necessarily include courier pickup or delivery time.
What if my personalization request is more complex?
More complex designs, specialty personalization, custom artwork, larger engraving areas, multiple personalized elements, bulk quantities, or requests requiring additional preparation may require approximately 3–5 working days or longer depending on the project.
The estimated completion date will be communicated upon assessment.
Do you accept rush or same-day personalization?
Rush or same-day personalization may be available for selected orders.
Please contact us before ordering so we can confirm:
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Bottle availability
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Artwork requirements
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Production schedule
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Courier availability
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Required completion time
Rush requests are not guaranteed until confirmed by BOOZIFY™.
Can I bring my own bottle for engraving?
Customer-supplied bottles may be accepted for selected personalization services, subject to prior assessment.
Bottle suitability, handling requirements, engraving area, material, and design complexity must be reviewed before the service is confirmed.
Additional terms may apply to customer-supplied items.
Gifting & Packaging
Do you offer gift packaging?
Yes. Selected products may be paired with BOOZIFY™ gifting options such as gift boxes, gift bags, ribbons, greeting cards, and other premium presentation options.
Availability and pricing depend on the selected product and packaging.
Can I include a personalized message?
Yes. Greeting cards and personalized messages may be available with selected gifting options.
Can I send the order directly to the recipient?
Yes.
Simply provide the recipient's complete delivery details during checkout or when placing your order.
For alcoholic beverage orders, the recipient must meet the applicable age requirement.
Will the recipient see the price of the gift?
We generally do not include product pricing inside gift packages unless documentation containing pricing is required or specifically requested.
If your order is a gift, you may also inform our team when placing your order.
Can I customize the packaging?
Custom packaging may be available for selected individual, event, corporate, and bulk orders.
Contact our team with your preferred concept, quantity, budget, and required date for assessment.
Corporate & Bulk Orders
Does BOOZIFY™ accept corporate orders?
Yes.
We provide beverage and gifting solutions for businesses, organizations, events, and corporate requirements.
What corporate services do you offer?
Depending on your requirements, we can assist with:
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Corporate gifting
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Client appreciation gifts
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Employee rewards
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Executive gifts
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Bulk beverage orders
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Personalized bottles
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Company logo engraving
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Custom labels
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Gift packaging
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Holiday gifting campaigns
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Event beverage requirements
Can every bottle have a different recipient name?
Yes. Variable personalization may be available for bulk and corporate orders.
Each bottle may feature an individual recipient name, approved message, or other personalization depending on the project.
Additional charges and production lead times may apply.
Do you offer corporate or volume pricing?
Corporate and bulk orders may qualify for customized pricing depending on the product, quantity, personalization, packaging, and project requirements.
Please request a quotation from our team.
Is there a minimum quantity for corporate orders?
Minimum quantities may vary depending on the bottle, personalization method, packaging, and project.
Contact us with your requirements and we'll recommend suitable options.
How far in advance should corporate orders be placed?
We recommend contacting us as early as possible, particularly for large quantities, personalized orders, holiday campaigns, or orders requiring special packaging.
Lead times depend on inventory availability, artwork approval, quantity, production requirements, and delivery arrangements.
Can you deliver corporate gifts to multiple addresses?
Multiple-address delivery may be arranged for selected corporate projects, subject to courier coverage, logistics requirements, and applicable delivery charges.
Please provide your recipient list and delivery requirements when requesting a quotation.
Weddings & Events
Do you accept orders for weddings and other celebrations?
Yes.
BOOZIFY™ can assist with beverage and personalized gifting requirements for weddings, birthdays, anniversaries, launches, private celebrations, and selected events.
Can you personalize bottles for wedding sponsors, entourage members, or guests?
Yes.
Selected bottles can be personalized with names, dates, messages, event details, or approved artwork.
Bulk and variable-name orders are quoted based on the requirements.
Can BOOZIFY™ supply beverages for events?
Yes. Beverage supply and selected event beverage solutions are available subject to product availability, quantity, location, and event requirements.
Contact our team for a customized quotation.
Returns, Refunds & Order Issues
Can I return or exchange my order?
Returns, replacements, and refunds are subject to our Return & Refund Policy and applicable Philippine consumer laws.
Eligible cases may include products that arrive damaged, defective, incorrect, expired, substantially different from what was ordered, or otherwise eligible under applicable law.
Please refer to our full Return & Refund Policy for details.
Can personalized products be returned?
Because personalized products are made according to customer-approved specifications, change-of-mind returns or exchanges generally cannot be accommodated once personalization has begun.
This does not limit any rights customers may have under applicable Philippine law for defective, damaged, incorrect, or otherwise legally eligible products.
What should I do if my order arrives damaged or incorrect?
Please contact BOOZIFY™ as soon as possible and provide your order number together with clear supporting documentation.
We may request:
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Photos of the unopened package
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Photos of all sides of the package
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Courier waybill or shipping label
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Photos of the products received
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Photos showing visible damage or discrepancies
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A continuous, unedited unboxing video, where available
Please refer to our Return & Refund Policy for complete claim requirements and applicable reporting periods.
Can I cancel my personalized order?
Please contact us immediately if you need to cancel.
Once artwork has been approved, materials have been prepared, or personalization or production has begun, cancellation may no longer be possible or certain costs may no longer be refundable, subject to applicable law.
Product Authenticity & Appearance
Are BOOZIFY™ products authentic?
BOOZIFY™ is committed to offering genuine products sourced through established and reputable supply channels.
Why does the bottle or packaging I received look slightly different from the website?
Brands and manufacturers occasionally update bottle designs, labels, packaging, promotional boxes, and other presentation details.
Website images are provided for reference and may differ slightly from the current manufacturer packaging.
Where a material product characteristic differs from what was ordered, please contact our team for assistance.
Does the gift box shown in a product photo always come with the bottle?
Only accessories, packaging, promotional items, or complimentary products specifically stated in the product description or offer are included.
Please review the product description before ordering.
Promotions & Discounts
How do I use a discount code?
Enter your valid discount code in the designated discount field during checkout.
Applicable discounts will be reflected before payment is completed.
Can I use more than one discount?
The ability to combine discounts depends on the specific promotion checkout rules.
Unless expressly stated, promotional offers may not be combined with other discounts.
Are personalization services included in product promotions?
Not necessarily.
Product discounts generally apply only to the items or services specified in the promotion. Engraving, personalization, gift packaging, delivery, and other services may be excluded unless expressly stated.
Are website promotions applicable to corporate or bulk orders?
Not necessarily.
Corporate, wholesale, event, and bulk orders are generally quoted separately and may be subject to their own pricing and promotional terms.
BOOZIFY™ Experiences
What are BOOZIFY™ Experiences?
BOOZIFY™ Experiences are selected beverage-focused experiences designed around discovery, celebration, and appreciation.
Offerings may include consumer tastings, corporate tastings, private celebrations, and other curated beverage experiences.
Can I book a private or corporate tasting?
Selected private and corporate experiences may be available by inquiry and advance arrangement.
Contact our team with your preferred date, number of guests, location, and requirements.
Still Have Questions?
We're happy to help.
BOOZIFY™ Customer Support
Email: hello@shopboozify.ph
Mobile: 0917 133 4290
Landline: (02) 8658 3675
Website: shopboozify.ph
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday
9:00 AM – 4:00 PM
Closed on Sundays and Philippine Public Holidays.
BOOZIFY™
Celebrate Every Moment.
Alcoholic beverages are for customers 18 years old and above. Please drink responsibly.